Depending on what the manager wants to transmit, he may adopt an authoritarian attitude, a friendly one or a “coach” one, the last one pointing at sustaining the subordinate’s endeavor.
Researches show that approximately 80-90% of a manager’s daily activity consists in communication, out of which 50% is represented by the individual discussions with the employees. The same studies show that almost 90% of the communication process is nonverbal (55% nonverbal language), while only 7-8% represents oral communication.
”Except for the oral message, the manager transmits a corporal one, too - represented by mimics, gestures, poise, look, breath-rhythm, smell, dressing style, accessories”, said Mihaela Stroe, nonverbal communication specialist, manager of the Acta Nonverbal Company. The manager’s nonverbal behavior, whether during a meeting, a negotiation or a coffee break, may give a very strong positive or negative impression amongst the employees. That is why, in order to encourage the subordinates and make them responsible, positive behavioral elements are recommended.
